Can't flash Mojo V3

[nickodell]

I'm able to use "Program Mojo (Temporary)" but not "Program Mojo (Flash)." I can't erase it either.

I get this error:

Connecting...
Erasing flash...
Error: Port name - /dev/ttyACM0; Method name - readBytes(); Serial port operation timeout (10000 ms).



Why is this?

[embmicro]

Per our email, it's likely a hardware problem but try it on a different computer just to rule out something else weird. We can send you a return label to get this figured out.